Privacy Policy

Hellovo (“we”, “us”) is a live video chat app for adults. This policy explains what information we collect, how we use it, who can see it and what choices you have. By using Hellovo you agree to this policy.

1. Information we collect

• Account: your email address and a protected (hashed) password. Guests get an account without an email.
• Profile: your name, country, language, and anything you choose to add: photo, gallery pictures, gender, interests, bio, city, pronouns, languages you speak, answers to profile prompts, and your birthday (month and day only).
• Content you share: messages, voice notes, photos and stickers in chats and groups; posts (Moments); stories (deleted after 14 hours); comments and live-room chat messages.
• Calls and live rooms: your camera and microphone are used only during calls and live rooms, and are sent to the people in that call or room. We do not record calls or lives.
• Money and activity: your diamonds and beans, gifts you send or receive, purchase records (the Google Play order number or the UPI payment reference and amount), payout requests, levels, rewards, tasks and check-ins.
• Safety information: reports you make or that are made about you, people you block, and notes by our team.
• Device and usage: a notification token for your phone, the time you were last active and the hours you are usually active (used for reminders), error reports when the app crashes (error text, app version and screen), and your network address, which is used to prevent abuse. We store only a scrambled (hashed) form of the network address from sign-up.

2. How we use it

To run the app: create your account, show your profile, connect your calls and chats, process gifts, purchases and payouts, send notifications you allow, keep the community safe (reports, moderation, fraud and spam prevention), fix errors, and improve Hellovo. We do not show advertising and we do not sell your information.

3. Who can see it

• Other users can see your name, photo, country, language, level, badges and anything you add to your public profile. Messages are visible to the people in that conversation.
• Hosts and viewers in a live room can see your name, level and chat messages in that room, and your video if you are on stage.
• Our team can see reports, and may read content that is reported or needed to keep people safe.
• Service providers that help us run the service: our hosting provider, Google (Firebase Cloud Messaging for notifications, and Google Play for purchases made in the Play app). They only process data for us and are not allowed to use it for their own purposes.
• Authorities, if the law requires it or to protect someone from serious harm.

4. Permissions on your phone

• Camera and microphone: for video calls, live rooms, voice notes and photos.
• Notifications: for calls, messages and activity you ask to hear about. You can switch them off in Settings.
• Photos and files: only the pictures you choose to upload.
• We do not use your contacts or your exact location. “Nearby” uses the country and city you type in your profile.

5. How long we keep it

We keep your information while your account exists. When you delete your account, your profile, photos, messages, posts, balances and followers are removed straight away. Payment records and reports about rule-breaking may be kept for up to 12 months, or longer where the law requires, for accounting and fraud prevention.

6. Security

Connections to Hellovo are encrypted (HTTPS). Passwords are stored in a hashed form. Access to our systems is limited. No system is perfectly secure, so please use a strong password and never share it or one-time codes.

7. Your choices and rights

• Edit your profile, photos, birthday and notification settings in the app.
• Block or report anyone from their profile, a chat, a call or a live room.
• Delete your account in the app (Me, Settings, Delete my account) or see how to delete your account.
• Ask for a copy of your information, or for a correction, by writing to us.

8. Children

Hellovo is for adults only (18 and older). We do not knowingly collect information from anyone under 18, and we delete accounts when we learn the person is under 18. If you believe a child is using Hellovo, please tell us.

9. Changes to this policy

If we change this policy, we will update the date at the top. If a change is important, we will also tell you in the app.

10. Contact

Write to us from inside the app (Me, Settings, Help and support). We answer within 2 working days.