Refund Policy

Diamonds

Diamonds are virtual items used inside Hellovo for gifts and private calls. Once added to your account they are generally not refundable, and unused diamonds cannot be exchanged for money.

When we refund or re-credit

• You paid, but the diamonds were not added after we checked your payment.
• A private call was cut because of a fault in the app, and you were charged for time you could not use.
• You were charged twice for the same payment.
• Google Play refunded a purchase (in that case the diamonds of that purchase are taken back).

Google Play purchases

If you bought diamonds in the Google Play app, you can ask Google for a refund under Google Play's own refund rules. Tell us as well, so we can fix your account.

How to ask

Open the app, go to Me, Settings, Help and support, and send us the date, the amount and the payment reference (the UTR number for UPI, or the Google Play order number). We answer within 2 working days. Please do not send passwords or card numbers.

Write to us from inside the app (Me, Settings, Help and support). We answer within 2 working days.

Payments made outside the app

Money paid to other people outside the app, for example to a top-up helper, is between you and that person. We cannot refund it. Prefer helpers with the blue tick, who Hellovo has checked.