Child Safety Standards

Hellovo is a live video chat app for adults. People under 18 are not allowed to use it. We have zero tolerance for child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM) in any form.

Our standards

• Hellovo is for people aged 18 and over only. Everyone must confirm they are over 18 when they sign up, and we remove any account we believe belongs to a minor.
• Any sexual content involving a minor, any sexualised talk about minors, grooming, asking a minor for photos, video or a meeting, and any sharing or linking to child abuse material are strictly forbidden, in chat, calls, live rooms, party rooms, profiles, photos, stories and posts.
• Offering, selling or trading such material is forbidden. So is encouraging or helping anyone else to do it.
• Breaking these rules leads to an immediate and permanent ban of the account and the device.

How you can report a concern

• In the app: on any profile, chat, live room or party room, tap the report option and choose the reason. A report in a call or live stream can end it at once.
• Block: you can block any person in one tap so they can never contact you again.
• By email: write to hostcartindia@gmail.com. Please say what you saw, where, and the name of the account if you know it.

What we do when we find something

• We review reports as quickly as we can, and urgent child-safety reports come first.
• We remove the content, end the live room or call, and ban the account.
• We keep the information needed for an investigation, and we report apparent child sexual abuse material and exploitation to the relevant authorities as the law requires. In India that includes the National Cyber Crime Reporting Portal (cybercrime.gov.in) and the police.
• We work with law enforcement when they ask for help in a lawful request.

If you need help right now

If a child is in danger, contact your local police straight away. In India you can call 112 or Childline on 1098, and report online abuse at cybercrime.gov.in.

Our contact for child safety

Email us at hostcartindia@gmail.com, or write to us from inside the app (Me, Settings, Help and support). We answer within 2 working days.